Many of our MemberFix customers use MemberMouse as the main solution for their WordPress membership websites. One of the situations I’ve encountered is when a customer requests to delete ALL of their “Expired” MemberMouse members.
However, this cannot actually be done within the WordPress admin area because MemberMouse has some restrictions around deleting members. In this case, if they have access to any memberships or bundles you have to delete that access first before you can remove the member. This is cumbersome to do on a large scale as you’d essentially need to do it member-by-member.
Luckily, I was able to come with a solution!
The problem of bulk deleting the “Expired” MemberMouse members
Let’s go to WordPress and then to MemberMouse > Manage Members.
Next in the Search form select “Expired” from the top right Membership Status and click on the “Show Members” button.
You will be able to see a list of all “Expired” members.
But when you try to perform a bulk delete you will notice that this cannot be done and, more than this, you are not even able to delete the members one by one without first removing all of their access! (And again, that would not be a great option if you have hundreds of “Expired” members).
When you mouse over the delete member icon you will see the following message: “This member has an active paid membership or bundle which must be canceled before they can be deleted”.
The solution: using SQL queries
The solution to solve this problem and be able to perform a bulk delete for all these “Expired” members was to use SQL queries.
How can you use the SQL queries on your hosting service? That is pretty easy.
An important note: make sure that the expired members you’re deleting have NO active subscriptions of any kind. The expired status in MemberMouse doesn’t mean that an active paid subscription is no longer active and charging the member’s payment method. Rather, it means that a member’s access to content has expired.
So a member can be paying but not have access to content and you want to make sure you’re not creating headaches for yourself by deleting members who are paying you but just not getting access to content at the moment. If you’re certain that the expired members are no longer being charged, you can proceed with deleting them using the method I’m going to show you below.
Use SQL queries on Cloudways
If your website is hosted on Cloudways please login to your account, click on top Applications link and then click on the listed link for your website.
After that you will land on “Access Details” page. Please click on “Launch Database Manager” and after the new page loads please click on SQL command link.
You will land on the page where you will be able to add the SQL query and then click on “Execute” button.
Use SQL queries on cPanel
If you have a host which uses cPanel then all you have to do is to login to your account and then click on “phpMyAdmin” under “Databases” section.
Click the database name on the left side and then on top “SQL” link.
The SQL queries
Now that we have everything ready it’s time to add the queries.
IMPORTANT! Before performing any of the below SQL queries please create a backup for your database!
1 – The first SQL query which we will use it will generate a list of comma separated users ID-s. We will need this list for the next queries.
The SQL query is:
SELECT GROUP_CONCAT(wp_user_id) FROM `mm_user_data` WHERE `status` = 8 order by `last_name`;
You might wonder what is that number 8 for the status. Well, that is the number which MemberMouse use to indicate the “Expired” members. Here are all these numbers used for status: 1 (Active), 2 (Canceled), 3 (Locked), 4 (Paused), 5 (Overdue), 6 (Pending Activation), 7 (Error), 8 (Expired), 9 (Pending Cancellation).
The generated list will be something like: 7,15,16,18,23,25… etc
2 – The second SQL query is to delete all these members from mm_user_data table:
DELETE FROM `mm_user_data` WHERE `status` = 8
3 – Delete users from mm_custom_field_data table:
DELETE FROM `mm_custom_field_data` WHERE `user_id` IN (7,15,16,18,23,25…) ;
Of course, instead of the above numbers, just use the list you have previously generated.
4 – Delete users from mm_log_events table:
DELETE FROM `mm_log_events` WHERE `user_id` IN (7,15,16,18,23,25…) ;
5 – Delete users from mm_orders table:
DELETE FROM `mm_orders` WHERE `user_id` IN (7,15,16,18,23,25…) ;
6 – Delete users from mm_order_item_access table:
DELETE FROM `mm_order_item_access` WHERE `user_id` IN (7,15,16,18,23,25…) ;
7 – Delete users from mm_scheduled_payments table:
DELETE FROM `mm_scheduled_payments` WHERE `user_id` IN (7,15,16,18,23,25…) ;
8 – And finally we need to delete all these “Expired” MemberMouse members from wp_users table too:
DELETE FROM `wp _users` WHERE `ID` IN (7,15,16,18,23,25…) ;
That is all!
We have got rid of all those “Expired” members. Needless to say that if, for example, you want to delete all “Canceled” members you will just need to replace 8 with 2 for “status” on steps 1 and 2.
Please let me know if you have any questions or suggestions.
I’m a web and graphic designer. I have an extensive experience in WordPress and I like working here at MemberFix.