We'll buy your WordPress support plans
Are you ready to pivot or exit your WordPress support business but want to leave your loyal customers in good hands?
If so, we'd love to chat with you to see how we can help your customers continue to get their needs met with a great level of service, while helping you move on to the next chapter with a nice chunk of cash in your pocket.
Contact us form.
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Why sell your WordPress support customers in the first place?
Our acquisition framework
We've developed a simple, common sense framework for evaluating a potential deal.
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It has to benefit your customers
In other words, if one of your customers becomes our customer, they should get a higher level of service and a better value for their money than you were able to provide. By no means does this imply you were doing a poor job!
Rather, a lot of times when folks are ready to have this conversation with us, they're at a point where they just don't have the time, energy, or desire to service their customers at the same level as folks who are 100% committed and passionate about it. And there's nothing wrong with that.
If it's time to move on, it's time to move on. And how great would it be if you were able to transition your customers to a service provider that both you and your customers feel great about?
No guilt or anxiety for you, no interruption or reduction in service for your customers—that's the ideal we're always shooting for.
If we honestly feel like we can't clearly benefit your customers, we won't even attempt a deal.
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It has to benefit you
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It has to "fit"
Every WordPress support business has unique quirks. There may be special terms, legacy plans that are no longer profitable, and other nuances that vary from business to business. If there's too large a mismatch between what you offer and what we offer then it may not be a good fit for us, for you, or for your customers.
We generally are able to provide the best value to the types of businesses whose offers and customers are already similar to ours and aligned with our own way of doing things. We're not on a buying spree or trying to take over the WordPress universe. We've had companies approach us looking to buy our Care Plan customers and several of them didn't seem to care about anything other than performing a transaction.
That doesn't fit with our core values. In fact, we will never force a fit of any kind; not with a team member, not with a customer, and certainly not with an acquisition of somebody's business! However, it's important to note that we approach deals with a reasonable degree of flexibility precisely because each situation is unique.
How the acquisition process works
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First, reach out via the contact form so we can book a friendly, no-pressure call to discuss your situation.
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If your numbers look good and there's a strong alignment in our offers and business models, we can start discussing potential pricing and terms.
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How the hand-off process works
The way we manage a hand off of your customers from you to us is obviously a very sensitive thing. Generally speaking, before we even do a deal we want to get your customers' buy-in and support. This is not always the case and it depends on the level of personal interaction you have with customers and the nature of your plans.
But in general, we have to keep in mind that you're not selling WordPress support plans, you're selling real relationships with real people who have businesses that feed their families. It's not a trivial thing and customers don't like being “sold” to somebody. Conversely, if a customer feels like he is actively participating in a transition to something better, he's much less likely to get cold feet or unsubscribe, assuming we take good care of him in a way he appreciates.
We will do everything we can to help with this process and ensure that your customers are ready and even excited to have their needs met by a high integrity service provider that would make you proud. If it sounds like we might be the right people to work with, please submit the inquiry form and we'll get a call booked to discuss your situation.